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Question
Summary | Commercial
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Q.
What are the conditions / requirements for ad renewal requests?
A.
When available, ad renewal requests may be limited in quantity. They may
be limited to certain time periods (e.g. never after the completion of
the present target cycle). They are limited to eligible ads which currently
appear on the site. Some ads may not be renewable (e.g. free ad offer
ads). Renewal requests may also have various other conditions /
requirements. For more information, click
here.
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Summary
Q.
Do you notify me that my ad is eligible for renewal?
A.
Whether or not your ad is eligible for renewal, we may (but are not
required to) notify you of the upcoming end of your target cycle. If you
receive such a notice, please read it carefully as it may tell you
whether or not your ad is eligible for possible renewal.
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Summary
Q.
If I am notified that my ad may be renewed, does this guarantee that my
ad will be renewed if I pay the processing fee?
A.
No. We do not guarantee that any ad will appear on this site, even
renewed ads. Even though a non-refundable ad renewal request processing
fee may be paid, this is not a guarantee that your ad will continue to
appear on the site. Even if we invite you to request the renewal of your
ad, we do not guarantee that your renewed ad will ever appear on the
site.
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Summary
Q.
How many renewals are allowed?
A.
The number of authorized renewal requests depends of the type of ad. For
more information on the maximum number of authorized renewal requests, click
here.
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Summary
Q.
How many renewal requests should be purchased together?
A.
Do not purchase more than one at a time. Remember that separate
identifying information must be provided for each and every renewal
request so that we may identify the ad you wish to renew. If you combine
requests, you will only be able to enter one set of identifying
information. If you do not follow these instructions and you purchase
multiple renewal requests together, we may choose to (but are not
required to) - at our sole option - process your renewal request for one
ad for multiple cycles (or we may process but not schedule your renewed
ad). In any event, we cannot refund processing fees or apply them to
other ads. Be careful to carefully follow our guidelines when requesting
ad renewals.
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Summary
Q.
Is there a processing fee for ad renewals too?
A.
Yes. Where (or if) ad renewal requests are allowed, they may be eligible
for a reduced processing fee (according to the indicated conditions).
Note: click
here for more information.
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Summary
Q.
If I pay a processing fee to renew my ad, am I guaranteed that my
'renewed ad' will appear on the site?
A.
Unfortunately, no. As indicated above, processing fees are somewhat like
non-refundable application fees - they do not guarantee that what one
applies for will be granted, but only that it will be given some
consideration. Also note that renewal requests that don't meet our
requirements (e.g. renewal requests for ads that are past the end of
their target cycle, renewal requests for free ads or otherwise
non-eligible ads, etc.) may be processed, even though an ad is
unscheduled. Therefore, you should be certain that your ad qualifies for
renewal before you pay the non-refundable renewal request ad processing
fee. We do not want to take your renewal fee if your ad will not appear,
so please do not put us in that position. [Note that even if an ad is
ineligible for renewal, your submission of an ad renewal request may force us to
process your ad, even though it will end up as unscheduled (therefore we
may have to take your payment even though your ad will not appear on the
site).]
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Summary
Q.
If I request renewal of my ad, will the renewed ad appear the same as it
appears now?
A.
If your renewed ad appears on the site, there is no guarantee that it
will appear the same as it appears now. We may make any changes
whatsoever to renewed ads.
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Summary
Q.
May I make any changes to my ad with my renewal request?
A.
No. You may not request any changes whatsoever to your ad with your
renewal request. If you want to make changes to your ad, consider
placing a new ad.
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Summary
Q.
Must I supply the correct information for renewal requests?
A.
Yes. If you do not supply correct information, we may process but not
schedule your renewal request. If so, you may be charged for processing
even though your renewed ad does not appear on this site.
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Summary
Q.
Where can I get all the requested data for an ad renewal?
A.
We cannot provide you with the required data concerning ad renewals. You
alone are responsible for retaining this information.
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Summary
Q.
What if I want to request an ad renewal, but I don't have all requested
data?
A.
Do not request an ad renewal if you don't have all required data.
Instead, you may consider requesting a new ad.
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Summary
Q.
What if I requested that my ad be renewed, but I didn't have/provide all
the requested data?
A.
If you requested a renewal but didn't provide all required data, we may
process but unschedule your renewal request. If so, you may be charged
for processing even though your renewed ad does not appear on this site.
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Summary
Q.
What if I requested that my ad be renewed, but I provided incorrect
data?
A.
If you requested a renewal but provided incorrect data, we may process
but unschedule your renewal request. If so, you may be charged for
processing even though your renewed ad does not appear on this site.
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Summary
Q.
When may ads be renewed?
A.
You may request renewals for eligible ads no later than 7 days before
the completion of their target cycle. Do not request renewals for ads
that are at or past the end of their target cycle. Do not request
renewals for ads which currently do not appear on the site. Do not
request renewals for ads that are not eligible for renewal (including
ineligible free ads). Reminder: You should be certain that your ad
qualifies for renewal before you pay the non-refundable renewal request
ad processing fee. As indicated above, even if an ad is ineligible for
renewal, your submission of a renewal request may force us to process
your ad, even though it will end up as unscheduled (therefore we may
have to take your payment even though your ad will not appear on the
site).
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Summary
Q.
Can repeated ads be renewed?
A.
If eligible for renewal, repeated ads may be renewed. Note that each
repeated ad must be renewed separately.
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Summary
Q.
May I submit content for an ad renewal?
A.
No. You may not request any changes whatsoever to your ad with your
renewal request (including submitting new content). If you want to make
changes to your ad, consider placing a new ad.
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Summary
Q.
Can I renew for more than one period at a time?
A.
Do not submit more than one renewal at a time. If you do so, we may
process, but unschedule your request (therefore you may pay the
processing fee even though your renewed ad does not appear on the site).
At our sole option, and without recourse, we may consent to extent the
target cycle - but you should not count on this.
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Summary
Q.
May I renew an ad that is displayed, but is past its target cycle?
A.
No. Remember that you may request renewals for eligible ads no later
than 7 days before the completion of their target cycle. Do not request
renewals for ads that are at or past the end of their target cycle,
regardless of whether they still appear on the site. Do not request
renewals for ads that are not eligible for renewal (including ineligible
free ads). Reminder: You should be certain that your ad qualifies for
renewal before you pay the non-refundable renewal request ad processing
fee. As indicated above, even if an ad is ineligible for renewal, your
submission of a renewal request may force us to process your request,
even though it will end up as unscheduled (therefore we may have to take
your payment even though your renewed ad will not appear on the site).
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Summary
Q.
What if my ad is not renewable, but I pay for a renewal?
A.
Sorry, but if you pay a renewal processing fee even though your ad is
not renewable, we cannot refund your payment. Instead, we may process
but not schedule your ad. If so, you may be charged for processing even
though your renewed ad does not appear on this site. Please do not
request an ad renewal if your ad is not eligible for a renewal! Remember
that by paying a renewal processing fee, you agree to our terms.
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Summary
Q.
What if I am at/past the allowed number of maximum renewals and I pay
for another renewal?
A.
Sorry, but if you pay a renewal processing fee even though your ad is
not renewable (including ads which are at / past the maximum allowed
number of renewals), we cannot refund your payment. Instead, we may
process but not schedule your ad. If so, you may be charged for
processing even though your renewed ad does not appear on this site.
Please do not request an ad renewal if your ad is not eligible for a
renewal! Remember that by paying a renewal processing fee, you agree to
our terms.
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| Question
Summary
Q.
If I renew my ad, what is the correct order number to use for future
renewals, deletion requests, etc.?
A.
If you request the renewal of your ad, you should continue to use the
original order number for future renewals, deletion requests, etc. Note
that for some items, we may also require previous renewal information,
so be sure to retain this information as well.
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Summary
Q.
What if I submit a renewal request (or deletion request) using a
previous renewal number instead of the original order number?
A.
If you requested a renewal but provided incorrect information (e.g. you
provided a previous renewal number instead of the original order
number), we may process but unschedule your renewal request. If so, you
may be charged for processing even though your renewed ad does not
appear on this site. If you submit a deletion request and provide
incorrect information, your request may be subject to auto rejection.
Furthermore, those who submit improper deletion requests may be banned
from future advertising on this site.
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| Question
Summary
Q.
How can I renew my ad?
A.
To request renewal of your 'Sales & Specials' Ad, click
here. To
request renewal of your MCS Directory Listing, click
here. To request
renewal of your Classified Ad, click
here.
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| Question
Summary
Q.
Can I make a change to my ad?
A.
Sorry, we cannot honor requests to make changes to any ads. If you wish
to change your ad / offer, you may do so by notifying interested parties
that your offer has been changed (unless prohibited by law). Or, if we
specifically indicate that your ad type permits deletions, you make
request the deletion of your ad. If so, you may consider placing a new
ad which incorporates your changes. Note that if you frequently change
offers before your indicated 'end date', you may be banned from future
advertising on this site.
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| Question
Summary
Q.
I just submitted ad content, but need to change it - is that possible?
A.
Sorry, no. You should be careful that the content you submit is
correct/complete/etc. prior to submission since it cannot be changed
once it has been submitted. As applicable, you may request that your ad
be deleted (when available). If desired, you may request another ad with
the revised content (as applicable).
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Summary
Q.
I just submitted ad content, but want to delete it - is that possible?
A.
Sorry, no. You should be careful that the content you submit is
correct/complete/etc. prior to submission since it cannot be changed
once it has been submitted. As applicable, you may request that your ad
be deleted (when available). Note that deletion requests may be limited
to certain ads and require that the ad actually appear on the site prior
to submitting a request for deletion.
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| Question
Summary
Q.
I requested my ad be placed in the wrong classified ads category /
sub-category - can I change it?
A.
You should be careful that your ad content submission is
correct/complete/etc. prior to submission since it cannot be changed
once it has been submitted. As applicable, you may request that your ad
be deleted (when available). If desired, you may request another ad
using the correct category / sub-category (as applicable).
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Summary
Q.
Can my ad ever change once it appears on the site?
A.
Not by you, however we may change it for any reason at our sole option,
without recourse.
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Summary
Q.
Why can't you change my ad which appears on the site at my request?
A.
We can't change ads appearing on the site upon requests from advertisers
for a number of reasons (e.g. because our system is not set up to
efficiently change ads, because the processing was already complete,
because we would spend all our time updating ads, etc.). Instead, you
may be able to request that the ad be deleted (for those ads which
permit deletions).
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Summary
Q.
Might you change the category of my ad?
A.
We may change the category of your ad at any time without notice and
without recourse.
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Summary
Q.
Can users request changes to ads?
A.
No. Users may not request changes to others' ads. Note: If there is a
code of conduct violation regarding the actual content of an ad
appearing on our site, you may report it to us. Click here for more
information.
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| Question
Summary
Q.
What if I want to revoke my ad / offer?
A.
If you choose to change or cancel your offer, you may do so by notifying
interested parties that your offer has been revoked or changed (unless
prohibited by law). Do not notify us of your decision to revoke an ad /
offer (unless we specifically indicate that your ad type permits
deletions). Note that we cannot honor requests to make changes to any
ads which appear on the site. Also note that if you frequently revoke or
change offers before your indicated 'end date', you may be banned from
future advertising on this site.
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| Question
Summary
Q.
How can I replace my old ad with a new ad?
A.
An ad cannot be "replaced" per se. However, you may request
that the previous ad be deleted (if allowed) and you may request a new
ad be placed. To request deletion of a previous ad, click
here. To
request a new ad, click here.
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| Question
Summary
Q.
I changed my mind and no longer wish to sell my item. What should I do?
A.
If you choose to change or cancel your offer, you may do so by notifying
interested parties that your offer has been revoked or changed (unless
prohibited by law). Do not notify us of your decision to revoke an ad /
offer (unless we specifically indicate that your ad type permits
deletions). Note that we cannot honor requests to make changes to any
ads which appear on the site. Also note that if you frequently revoke or
change offers before your indicated 'end date', you may be banned from
future advertising on this site.
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| Question
Summary
Q.
I changed my mind and no longer wish to receive a 'Wanted' item. What
should I do?
A.
If you choose to change or cancel your request, you may do so by
notifying interested parties that your request has been revoked or
changed (unless prohibited by law). Do not notify us of your decision to
revoke an ad / request (unless we specifically indicate that your ad
type permits deletions). Note that we cannot honor requests to make
changes to any ads which appear on the site. Also note that if you
frequently revoke or change requests before your indicated 'end date',
you may be banned from future advertising on this site.
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| Question
Summary
Q.
What are the requirements / procedures / terms regarding ad deletion
requests?
A.
Click here for more information regarding the requirements /
procedures / terms regarding ad deletion requests.
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| Question
Summary
Q.
How often may I request that my ad be deleted?
A.
When allowed, do not request ad deletion more than once per 90 day
period, per qualified ad.
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Summary
Q.
What does "deleted" mean?
A.
The term "deleted" with regard to ads in the commercial
sections of this site is a shorthand term referring to certain step(s)
which may be taken - e.g. steps designed to prevent an ad from being
displayed on the site. It does not necessary mean that an ad is deleted
from the system or that it will never appear on the site.
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Summary
Q.
Can I request deletion of my ad right away - even before it appears on
the site?
A.
No. To request deletion of an ad, you must wait for it to actually
appear on the site. Note that we may require information from your
displayed ad to process an ad deletion request.
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| Question
Summary
Q.
I requested deletion of my ad, but I have since changed my mind - can I
revoke my deletion request?
A.
Sorry, no. Deletion requests may not be revoked. If desired, you may
request a new ad (as applicable).
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Summary
Q.
Can I request deletion of an ad that doesn't presently appear on the
site?
A.
No. To request deletion of an ad, it must actually appear on the site.
Note that we may require information from your displayed ad to process
an ad deletion request.
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Summary
Q.
Is my ad removed only upon my request?
A.
No. Ads may be removed for any reason (including reasons which have
nothing to do with advertiser requests).
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| Question
Summary
Q.
I have requested that my ad be deleted, but it still appears on the
site. What should I do?
A.
If you have requested that your ad be deleted, yet it still appears on
the site, consider that (1) it may take a long time for deletion
requests to be processed, and (2) that deletion requests which are not
properly completed may be subject to automatic rejection, and that (3)
only certain ads may be eligible for deletion. Furthermore, note that we
do not guarantee that deletion requests will be honored or that deleted
ads will be permanently deleted. If you have changed or canceled your
offer / request yet it still appears on the site, you may simply notify
interested parties that your offer has been revoked or changed (unless
prohibited by law). If allowed, you may submit another ad deletion
request according to the instructions provided. Click here for more
information
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| Question
Summary
Q.
I have repeatedly requested that my ad be deleted. Why does it still
appear?
A.
You should not "repeatedly request" that your ad be deleted.
Requests for deletion of ads must conform to all our guidelines /
policies / terms / etc. Those which do not conform to our guidelines /
policies / terms / etc. may be subject to auto rejection. Further, those
who submit inappropriate deletion requests (including excessive deletion
requests) may be banned from future advertising on this site.
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| Question
Summary
Q.
What is the maximum number of ad deletion requests that may be allowed?
A.
When allowed, do not request ad deletion more than once per 90 day
period, per qualified ad.
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| Question
Summary
Q.
Do you ever charge for ad deletion requests?
A.
We reserve the right to charge for ad deletion requests. This especially
may occur if excessive ad deletion requests have been submitted.
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| Question
Summary
Q.
Can you reject my ad deletion request for any reason whatsoever?
A.
Yes. We may reject any ad deletion request(s) for any reason whatsoever.
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Summary
Q.
What if I request deletion of my ad but don't provide correct / complete
information?
A.
If you request deletion of your ad but don't provide correct / complete
information, your request may be subject to auto rejection. [At our sole
option (and with no recourse), however, we may proceed with some
deletion requests that do not contain all indicated elements.] Do not request deletion of an ad without providing correct / complete
information! Those who do so may be banned from future advertising on
this site.
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Summary
Q.
Can someone else request deletion of or changes to my ad?
A.
We do not allow changes to ads. Regarding deletion of ads (when
allowed), certain information may be required which should not be
readily available to others (e.g. order number and/or other information
from your original ad request) in order to request ad deletion. Also, we
may require a response from you which contains a pre-assigned number in
order to complete an ad deletion request (click here for more
information). Therefore, you should be careful that others do not
acquire this information. If they do acquire this information/pose as
you, we may delete your ad. Should your ad be deleted without your
permission, we are not responsible, nor can we "reinstate"
your ad. We are not responsible for any problems which may occur
(including problems with e-mail, fraudulent use of this site, etc.).
Remember that by requesting an ad, you agree to all our terms.
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Summary
Q.
What if my ad appears beyond the indicated target cycle and I want to
make a change to it or otherwise make it current?
A.
As indicated, you may not request any changes to your ads - and this is
true even if they appear on the site beyond the completion of the target
cycle. As applicable, you may request that your ad be deleted (when
available). If desired, you may request another ad with the current
content (as applicable).
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Summary
Q.
What if my ad appears beyond the indicated target cycle and I want it to
be deleted?
A.
As applicable, you may request that your ad be deleted (when available).
Of course, if your ad / ad type is ineligible for a deletion request,
you cannot request its deletion. Remember that by requesting an ad you
agree to all our terms.
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Summary
Q.
When might you make changes to commercial section(s)?
A.
We may make changes to commercial section(s) at any time without prior
notice.
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Summary
Q.
Might changes to commercial section(s) affect the terms of use?
A.
Yes, changes to commercial section(s) may affect the terms of use.
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Summary
Q.
How might changes you make to ad requests affect my ad?
A.
Changes made to ad requests on our end may significantly affect your ad.
For example we may: add/change/delete wording, change spelling,
abbreviate words, spell out words, omit information, delete web
addresses or contact information, change categorization,
add/change/delete end date information, add/change/delete other
information, modify "ad enhancements", etc. without recourse.
Remember that by submitting your ad request you agree to all our terms.
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| Question
Summary
Q.
If you make changes to commercial sections, how might this affect my ad?
A.
If we make changes to commercial sections, we may change your ad
accordingly or it may remain as it was, at our sole option. Note that
changes may include a change in ordering, appearance, the addition /
change / deletion of a category / features / wording / etc.
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Summary
Q.
When might you make changes that affect my ad?
A.
We may make changes that affect your ad at any time, at our sole
discretion, without prior notice.
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| Question
Summary
Q.
Will you notify me if you change / delete my ad? Should I contact you?
A.
We are not required to notify you if we change / delete your ad.
Although we may notify you if we make certain changes or delete your ad,
you should not expect such notification. Further, do not contact us
regarding any changes / deletions. Any such correspondence may be
subject to auto rejection.
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Q.
You changed my product type - what should I do?
A.
As indicated, we reserve the right make any changes whatsoever to ads at
our sole discretion, with no recourse. Note that by submitting an ad
request you agree to all our terms. If you do not like changes made to
your ad, your sole recourse may be to request deletion of your ad (if
your ad type permits deletions).
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Summary
Q.
You changed my Catholic affiliation - what should I do?
A.
As indicated, we reserve the right make any changes whatsoever to ads at
our sole discretion, with no recourse. Note that by submitting an ad
request you agree to all our terms. If you do not like changes made to
your ad, your sole recourse may be to request deletion of your ad (if
your ad type permits deletions).
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Summary
Q.
You changed my headline (or second headline) - what should I do?
A.
As indicated, we reserve the right make any changes whatsoever to ads at
our sole discretion, with no recourse. Note that by submitting an ad
request you agree to all our terms. If you do not like changes made to
your ad, your sole recourse may be to request deletion of your ad (if
your ad type permits deletions).
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Summary
Q.
You changed my offer type - what should I do?
A.
As indicated, we reserve the right make any changes whatsoever to ads at
our sole discretion, with no recourse. Note that by submitting an ad
request you agree to all our terms. If you do not like changes made to
your ad, your sole recourse may be to request deletion of your ad (if
your ad type permits deletions).
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| Question
Summary
Q.
You changed / deleted other information in my ad - what should I do?
A.
As indicated, we reserve the right make any changes whatsoever to ads at
our sole discretion, with no recourse. Note that by submitting an ad
request you agree to all our terms. If you do not like changes made to
your ad, your sole recourse may be to request deletion of your ad (if
your ad type permits deletions).
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Summary
Q.
Why did you abbreviate certain words or otherwise change my ad request?
A.
We may make changes to ad requests for any reason of our choosing
(including to make ads conform to our policies, to make ads clearer, to
correct items deemed to be errors, etc.). Of course, we prefer not to
make changes since it takes up more of our time, but we reserve the
right to do so. Note that some changes made to ads may prevent them from
being unscheduled. Note that by submitting an ad request you agree that
we may make any changes whatsoever to ads at our sole option, without
any recourse.
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Summary
Q.
What if I am not happy with (or object to) content you supply / changes
you make to my ad / etc.?
A.
As indicated, we reserve the right to make any changes whatsoever to ads
at our sole discretion. Note that by submitting an ad request you agree
that we may make any changes whatsoever to ads at our sole option,
without any recourse. Should you be unhappy about changes we made, your
sole remedy is to request that your ad(s) be deleted (where allowed).
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Q.
Can I get a refund for my ad?
A.
There are no refunds for ads. Ad processing fees are non-refundable,
regardless of whether a requested ad appears on the site, how long it
appears, what content is displayed, etc. Remember that we cannot "unprocess"
an ad, therefore you are not entitled to a refund of processing fees.
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Q.
Why don't you provide refunds?
A.
Our policy is not to provide refunds for processing fees. Remember that
processing fees are somewhat like non-refundable application fees - they
do not guarantee that what one applies for will be granted, but only
that it will be given some consideration. We warn users that we do not
provide refunds for processing fees, even if ads do not appear on our
site. Further, remember that ad requests / ad content submissions / etc.
- even if they do not appear on the site (or do not have the disposition
the submitter had desired) - still use our time / resources / etc.
Payment processing itself may involve special costs. Inappropriate ad
requests may take up as much (or even more) of our resources than
appropriate ad requests. The fact that a processing fee is
non-refundable even if an ad does not appear on our site may also help
conserve our resources (and thereby keep our prices lower) by preventing
some inappropriate submissions and compensating us for those that are
submitted. Furthermore, the processing of refunds would cost us
additional time / resources / etc. And finally, given the low prices of
our ads, refund processing fees that we may charge may be higher than
the refund amount itself
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Summary
Q.
What if I request a refund right after I submit my ad request (and
before you have time to fully process it)?
A.
Even if you a request a refund immediately after submitting your ad
request, you would still not be entitled to a refund. By your submission
of an ad request, you have already placed your request in the system for
consideration. Remember that your use of the system itself may incur
various costs on our end (e.g. payment processing fees, computer time,
bandwidth, etc.) and may require that a certain amount of our time be
spent - regardless of the disposition of your ad request. Please do not
contact us regarding refunds. Any such correspondence may be subject to
auto rejection. Note: Do not request an ad if you are not certain you
wish it to appear on our site!
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Q.
My ad appeared late - may I get a refund?
A.
Unfortunately, no. There is no guarantee of processing time and no
guarantee that ads will appear on the site. We do advise that long
processing delays in commercial sections are not unexpected. Therefore,
please submit your ad requests early.
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Q.
My ad was changed - may I get a refund?
A.
No. Remember that we reserve the right to make any changes whatsoever to
ads, with no recourse.
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Summary
Q.
If you changed the category of my ad or made other changes to it, may I
receive a refund?
A.
No. As indicated, we reserve the right to change categories or make any
other changes whatsoever to ads at our sole discretion, with no
recourse.
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Summary
Q.
May ad didn't appear for the whole target cycle. May I get a refund or
partial refund?
A.
No. As indicated previously, ad request processing fees cover only
processing an ad for possible inclusion on the site. The payment of
processing fees does not guarantee that any ad will appear on the site,
or for how long it will appear. Note that target cycles are general
guidelines and that no ad which appears is guaranteed to appear for the
entire target cycle period.
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| Question
Summary
Q.
My ad didn't appear on the site at all. May I get a refund?
A.
No. As indicated, we do not guarantee that any ad will appear on this
site. Even though a non-refundable processing fee may be paid, this is
not a guarantee that any ad will ever appear on the site. Even if an ad
is scheduled to appear, there is no guarantee that it will ever appear.
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| Question
Summary
Q.
I paid for my ad but could have gotten it free. May I have a refund?
A.
Sorry, no. Ad requests for free ads must be processed appropriately,
according to our terms, and using the specified procedures. If you paid
a processing fee for an ad you could have requested at no charge, you
are not eligible for a refund. Remember that by requesting an ad, you
agree to all our terms.
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| Question
Summary
Q.
What if I paid for the wrong type of ad - may I get a refund?
A.
Sorry, but if you pay a processing fee for the wrong type of ad, we
cannot refund your payment. Even if you pay the processing fee for a
more expensive ad than you wanted, we cannot refund your payment (and we
cannot offer you the other, less expensive, ad). Instead, as applicable,
you may chose to submit content for the ad you actually requested.
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| Question
Summary
Q.
I paid extra for processing a red headline or other "ad
enhancement", but it didn't appear. May I get a refund or partial
refund?
A.
Unfortunately, no. There is no guarantee that your ad will appear on the
site and no guarantee regarding any "ad enhancements" being
included with any ad (displayed or otherwise). Note that even if your
requested ad enhancement did not appear on a displayed ad, the
processing fee remains applicable since the ad was processed. Note that
in some cases, we may chose not to complete a requested ad enhancement
in order to help ensure the ad itself will be scheduled.
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| Question
Summary
Q.
Are there full or partial refunds if a "repeated ad" does not
appear on the site as requested?
A.
No. Whether one or more requested "repeated ads" appears on
the site, ad processing fees are non-refundable. As indicated, we do not
guarantee that any ad will appear on this site. Even though a
non-refundable processing fee may be paid, this is not a guarantee that
any ad will ever appear on the site.
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| Question
Summary
Q.
If I pay an ad renewal processing fee for the wrong type of ad, may I
get a refund?
A.
Sorry, but if you pay a renewal processing fee for the wrong type of ad,
we cannot refund your payment (your renewal request may be processed as
though you submitted an ad request - e.g. for a new ad - but not ad content). Even if you pay
the processing fee for a more expensive ad type than you wanted, we
cannot refund your payment (and we cannot offer you the other, less
expensive, ad renewal). When paying processing fees, please be careful
what you are paying for! Remember that by paying a renewal processing
fee, you agree to our terms.
Top
| Question
Summary
Q.
If I pay an ad renewal processing fee but don't have an ad to renew, may
I get a refund?
A.
Sorry, but if you pay a renewal processing fee but don't have an ad to
renew, we cannot refund your payment (your renewal request may be
processed as though you submitted an ad request but not ad content).
When paying processing fees, please be careful what you are paying for!
Remember that by paying a renewal processing fee, you agree to our
terms.
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| Question
Summary
Q.
I paid for two ads, but could have saved money by paying for an ad
repeat - may I have a refund?
A.
Sorry, no. Ad repeat requests must be processed appropriately, according
to our terms, and using the specified procedures. If you paid more
processing fees than you could have paid if you had selected another
option(s), you are not eligible for a refund. When paying processing
fees, you are responsible for choosing appropriate options - therefore
please choose carefully! Remember that by requesting an ad, you agree to
all our terms.
Top
| Question
Summary
Q.
If you ever did agree to a refund, what are the terms?
A.
As indicated, we do not provide refunds on processing fees. Should we
ever provide a full or partial refund in connection with commercial
sections, you agree that we may charge (and you agree to pay) a
non-refundable refund processing fee of not less than $25.00.
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| Question
Summary
Q.
I can't have a refund, but can I have a credit with you or a free ad?
A.
Sorry, no. No refunds, no credits, and no free ads (other than our
standard free ad offer and any other free ads which we may offer).
Top
| Question
Summary
Q.
When does ad processing occur?
A.
Ad processing may occur at any time upon the submission of an ad request
(or ad content submission), but we do not guarantee anything concerning
when ad processing may occur.
Top
| Question
Summary
Q.
Are ad requests processed immediately?
A.
No. Ad requests are processed at our discretion.
Top
| Question
Summary
Q.
In what order are ad requests processed?
A.
We may process ad requests in any order of our choosing. This order may
be subject to frequent (even daily/hourly/etc.) variation.
Top
| Question
Summary
Q.
Do certain ads receive preference?
A.
Certain ads may receive preference. This especially may occur, for
example, if we are restricting the number of records or if we are behind
in processing (or for any other reason).
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| Question
Summary
Q.
Are all ad requests subject to identical processing/procedures?
A.
No. Processing procedures may vary by session, time, date, section, ad
type, ad request, product/service type, category, advertiser, type of
advertiser, etc.
Top
| Question
Summary
Q.
What steps are included in "processing"?
A.
The term "processing" refers to our internal process(es),
which may be many or few step(s), and which may vary depending upon the
ad request, ad type, scheduling, subjective decisions, etc.
Specifically, any human or machine involvement after ad is requested -
no matter how slight, even if just related to payment may constitute
"processing".
Top
| Question
Summary
Q.
What is pre-processing?
A.
"Pre-processing" refers to optional step(s) on our end. We MAY
preprocess as a courtesy, but it is NOT required. Pre-processing may be
limited to certain ad requests which "jump out at us", it may
be limited per hour, moment, day, week, person, advertiser, etc., or it
may be prohibited altogether.
Top
| Question
Summary
Q.
What is the difference between processing and pre-processing?
A.
There may be little to no difference. Pre-processing is an optional
courtesy which MAY be used in order to avoid charging someone* if we see
that an ad is likely to be unscheduled, or to pre-review an ad request
if we suspect a problem, or to cut down our overall processing time, or
for any other reason. We do not promise to preprocess! We do not promise
that any ad request that is pre-processed will not later be processed.
[*Note: This may be accomplished via a refund (without prejudice to
our stated no refund policy).]
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| Question
Summary
Q.
Do you promise to pre-process ad requests?
A.
No. We do not promise to pre-process any ad requests whatsoever.
Top
| Question
Summary
Q.
Why might you pre-process one ad request and not another?
A.
As indicated, pre-processing is an optional step that we are not
required to do. It may be a subjective decision. We may prohibit or
limit preprocessing at our sole option at any time. You should NEVER
assume your ad will be preprocessed!
Top
| Question
Summary
Q.
Does the term "processed" mean "approved"?
A.
No. Processing simply refers to internal processing. Processed ad
requests may result in ads that are scheduled or unscheduled. Generally
speaking, scheduled ads may appear on the site whereas unscheduled ads
may not.
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| Question
Summary
Q.
If an ad request is processed but "unscheduled", do you always
charge?
A.
Our policy is to charge a processing fee for all ad requests (other than
for free ads, certain ad types, or for ad requests that did not move
forward from pre-processing*). We may, however, make some exceptions* at
our sole discretion. [* Note: This may be accomplished via a refund
(without prejudice to our stated no refund policy).]
Top
| Question
Summary
Q.
Is your decision regarding whether to schedule an ad, unschedule an ad,
or move forward or not move forward with an ad in pre-processing final?
A.
Yes.
Top
| Question
Summary
Q.
Might there be additional processing steps / additional questions / etc.
regarding ad requests for sections / pages / etc. labeled 'Catholic' (or
for those who indicate that they are Catholic or have a certain Catholic
affiliation)?
A.
We may - but are not required to - request additional information in
various commercial sections / pages / etc. labeled Catholic at our sole
option (or for those who indicate that they are Catholic or have a
certain Catholic affiliation). This may or may not occur on a random
basis. Note that we may inquire regarding ownership information, mission
statement, funding sources, etc. We may require that the individual /
organization / group / etc. indicate their status in relation to the
perennial magisterium. We may require that they submit certain materials
/ information / samples / etc. (possibly via postal mail). We may
compare provided information with various source(s) (including those of
any given year, not necessarily the current year). We may require that
various questions be answered. Etc. If our requests are not responded to
on a timely basis, all the advertiser's advertisement(s) may be marked
as unscheduled. [Note that if we do contact you, we will not ask for
personal information.] Users of this site, however, should assume that
we have not taken any additional steps / requested any additional
information / etc. for any given advertiser(s).
Top
| Question
Summary
Q.
Is there a longer processing time for certain ad requests labeled
'Catholic' (or for those who indicate that they are Catholic or have a
certain Catholic affiliation)?
A.
It is possible that ad requests labeled 'Catholic' (or other applicable
ad requests) may have a longer processing time, may experience
additional delays, etc.
Top
| Question
Summary
Q.
An advertiser's e-mail address is no longer valid - should I notify you?
A.
Unfortunately this may occur, especially for ads which appear on the
site for a long time. Remember that all information contained in ads is
subject to change at any time without notice. Should you find that an
advertiser's e-mail address is no longer valid, please do not notify us.
Instead, consider contacting the advertiser (e.g. by phone) regarding
the problem.
Top
| Question
Summary
Q.
How may I contact you about my ad?
A.
If you have questions about placing an ad, please see the instructions
provided. If you want to change your ad, click
here. If you want to
delete your ad, click here. To report errors in your ad,
click
here. To
report fraud/abuse, click
here.
Top
| Question
Summary
Q.
How do I contact you regarding an error in my ad?
A.
If the error originated on your end, do not use the error report form to
contact us regarding the
error. Instead, if applicable, you may request that your ad be deleted.
If you know (not merely think) the error originated on our end,
you may report the error to us using the error report form (click
here for more information). Note that you must report errors within 24 hours of their
appearance and that we may require that you provide us proof of your claim (e.g.
an unmodified, printed copy of the original confirmation page via postal mail) in
order to consider your report. Do not report any items which are not
considered errors [e.g. additions / deletions / changes we may have made
to your ad (e.g. to make it conform to our guidelines), capitalization
changes, spelling corrections, etc.]. Do not use this form to report any errors that
originated on your end. If we research your report and find that
reported error(s) originated on your end, you agree to reimburse us for all our
time/costs/etc. (at our regular research
rate) or we may delete all your ad(s) and ban you from future
advertising on this site. If we research your report and find that
reported error(s) originated on our end with no fault attributable to you, we may
require that you request the deletion of the previous ad and submit a
new ad request with correct information (we may waive the processing fee
in part or in total). [Note, however, that we are unable to guarantee
that the previous ad will be deleted or that the new ad request will be
displayed on the site.] Remember that we are not liable for any
error(s) which may occur and that we are not required to correct any
error(s) which may occur. We cannot promise to investigate any report(s)
of error(s). We cannot promise that any action will be taken in
connection with your report or that any investigation / action will
occur within a given period of time. We are not required to notify you
of our findings or if / when changes are made. We are not required to
post any notice of error / error correction / etc. on the site (or
elsewhere). Note
that by submitting your ad request, you agree to all terms, including
all terms regarding reporting of errors (click
here for more information).
Top
| Question
Summary
Q.
Should I contact you if an advertiser's site is down or otherwise
malfunctioning?
A.
Please do not contact us if an advertiser's site is down or otherwise
malfunctioning. Instead, consider contacting the advertiser.
Top
| Question
Summary
Q.
Should I contact you to tell you of an inaccuracy / error in an
advertisement?
A.
Please do not contact us regarding inaccuracies / errors in
advertisements. Instead, consider contacting the advertiser. Note: If
the error is in your own advertisement, click
here.
Top
| Question
Summary
Q.
Should I contact you regarding problems with advertisers / buyers /
etc.?
A.
Please do not contact us regarding problems with advertisers / buyers /
etc. Instead, consider contacting applicable agencies, law enforcement,
etc. Note that if the problem regards fraudulent use of this site, click
here.
Top
| Question
Summary
Q.
Can I correspond with you regarding my sponsorship?
A.
Please do not contact us regarding sponsorships. We regret that we
cannot personally respond to such correspondence (and such
correspondence may be subject to auto rejection).
Top
| Question
Summary
Q.
Why do you discourage / reject correspondence regarding advertisements /
advertisers / sellers / buyers / etc.?
A.
We discourage / reject correspondence regarding advertisements /
advertisers / sellers / buyers / etc. because we lave limited time /
resources, and wish to keep our advertising related fees as low as
possible. Furthermore, we prefer to keep our focus on the Catholic
content of this site rather than on commercial matters.
Top
| Question
Summary
Q.
What is an "end date"?
A.
An "end date" is a date that may be provided by an advertiser.
If this date is provided, this indicates that the ad should not be
considered valid after this date. Please do not contact advertisers
regarding ads which appear beyond their indicated end date.
Top
| Question
Summary
Q.
Do ads remain on the site beyond the indicated 'end date'?
A.
Ads that appear on the site may appear for any length of time. As a
general guide, consider the applicable 'target cycle' for each type of
ad. However, note that ads may appear for a longer or shorter time than
the indicated target cycles (e.g. from 0 days to multiples of a target
cycle). Note that while we reserve the right to stop displaying ads
beyond their indicated 'end date', we are not required to do so. Ads may
appear on the site even though they are past their indicated 'end
dates'. If so, you should not contact any advertiser if it is past their
indicated 'end date'.
Top
| Question
Summary
Q.
Do ads remain on the site until the indicated 'end date'?
A.
Ads that appear on the site may appear for any length of time. As a
general guide, consider the applicable 'target cycle' for each type of
ad. However, note that ads may appear for a longer or shorter time than
the indicated target cycles (e.g. from 0 days to multiples of a target
cycle). Note that the 'end date' field refers to a date beyond which an
advertiser should not be contacted about their ad. An end date that is
longer than a target cycle does not extend the target cycle.
Top
| Question
Summary
Q.
How do I add an 'end date'?
A.
An 'end date' must be supplied with your ad original content submission.
You may not request that an 'end date' be included after your original
ad content submission. To include an 'end date' with your original
content submission, simply key in the applicable date in the indicated
field.
Top
| Question
Summary
Q.
What does the date "00/00/00" mean?
A.
If "00/00/00" appears in the "end date" field, this
indicates that the submitter may not have provided an end date.
Top
| Question
Summary
Q.
How can I determine what date to put in the "end date" field
if I am uncertain about how long it might take to sell (or receive) my
item?
A.
On this, you must use your best judgment. How hard do you think it will
be to sell or receive your item? How long are you willing to deal with
correspondence regarding this ad? Might you prefer to place another ad
sooner or potentially deal with more unwanted communications?
Top
| Question
Summary
Q.
Might you put an ad on the site even though it is past the 'end date'?
A.
We may display ads on the site even though they are past their indicated
'end dates'.
Top
| Question
Summary
Q.
I am still contacted about my ad even though the "end date"
has passed. What should I do?
A.
Unfortunately, you may be contacted even though the "end date"
has passed. At your option, you may choose to ignore or respond to the
correspondence. We recommend that you send a short note - e.g. "the
'end date' has passed and I should not be contacted after this
date" - in order to encourage users to honor these dates.
Top
| Question
Summary
Q.
Why do ads still appear on the site if it is past their indicated
"end date"?
A.
Ads may appear on the site for any amount of time, even if the item is
no longer available or the offer/request is no longer applicable. That
is why we recommend that advertisers include an "end date" in
the applicable field to notify others not to contact them after that
date.
Top
| Question
Summary
Q.
An advertiser said their offer has expired even though 'end date' hasn't
passed - is this acceptable?
A.
Yes. Advertisers are free to change / revoke their offers at any time,
regardless of any indicated end date.
Top
| Question
Summary
Q.
Might you stop displaying ads beyond their indicated 'end date'?
A.
We reserve right to stop displaying ads beyond their indicated 'end
date', but are not required to.
Top
| Question
Summary
Q.
My ad has expired (or been cancelled), but it still appears on the site.
What should I do?
A.
Ads may appear on the site for any amount of time, even if the item is
no longer available or the offer/request is no longer or applicable. For
general timetable information, click
here. Therefore, we recommend
that you include an "end date" in the applicable field to
notify users not to contact you after that date. Unfortunately, however,
there is no guarantee that you will not be contacted after that time.
Note that we cannot honor requests to remove ads which are no longer
applicable (unless we specifically indicate that your ad type permits
deletions).
Top
| Question
Summary
Q.
I want to purchase a product (or service) that is advertised on the
site, but the advertiser tells me that the offer has been rescinded (or
that the item is already sold). Why does the ad still appear?
A.
Ads may appear on the site for any amount of time, even if the ad is no
longer applicable (for general timetable information, click
here).
Note that the submitter may have included an "end date" and
should not be contacted after that date even if the ad still appears on
the site. Please note that we cannot honor requests to remove ads which
are no longer applicable (although advertisers may request deletion of
some ads if their ad type specifically permits deletions).
Top
| Question
Summary
Q.
I want to provide a requested item, but the requestor tells me that
he/she has revoked the request or has already received the item. Why
does the ad still appear?
A.
Ads may appear on the site for any amount of time, even if the ad is no
longer applicable (for general timetable information, click
here).
Note that the submitter may have included an "end date" and
should not be contacted after that date even if the ad still appears on
the site. Please note that we cannot honor requests to remove ads which
are no longer applicable (although advertisers may request deletion of
some ads if their ad type specifically permits deletions).
Top
| Question
Summary
Q.
I have shipped the item (or cancelled my offer), but it still appears on
the site. What should I do?
A.
Ads may appear on the site for any amount of time, even if the item is
no longer available or the offer is no longer or applicable. For general
timetable information, click
here. Therefore, we recommend that you
include an "end date" in the applicable field to notify users
not to contact you after that date. Unfortunately, however, there is no
guarantee that you will not be contacted after that time. Note that we
cannot honor requests to remove ads which are no longer applicable
(unless we specifically indicate that your ad type permits deletions).
Top
| Question
Summary
Q.
What is a 'target cycle'?
A.
A 'target cycle' may refer to a general guide regarding how long
particular type of ad may appear on the site. Note that 'target cycles'
are not guarantees. Ads that appear on the site may appear for a longer
or shorter time than the indicated target cycles (e.g. from 0 days to
multiples of a target cycle). Also, note that target cycles are subject
to change at any time without notice (either retroactively or on a
go-forward basis, either individually / selectively / grouped / or in
total).
Top
| Question
Summary
Q.
When does a 'target cycle' begin?
A.
'Target cycles' may begin when an ad request is submitted or processed
(or for sponsorships when a sponsorship is purchased) or at any other
time (to be determined on our end).
Top
| Question
Summary
Q.
Do ads appear continuously over their target cycles?
A.
Ads may or may not appear continuously over their target cycles (or any
length of time).
Top
| Question
Summary
Q.
Why might ads appear shorter or longer than their indicated target
cycles?
A.
Ads may appear for a shorter or longer time than their indicated target
cycles for any reason whatsoever. We may, by default, extend target
cycles for any number of days beyond the stated target cycle when ads
are processed. Additional reasons for shorter / longer appearance may
include: volume of existing ads, processing delays / technical
difficulties, etc. We may adjust the target cycles at any time we deem
it useful / necessary / helpful / etc. either in total / by group or
category / individually / etc. Adjustments may apply to existing and/or
future ads. Remember that 'target cycles' are a general guide - not a
guarantee - and that ads that appear on the site may appear for a longer
or shorter time than the indicated target cycles (e.g. from 0 days to
multiples of a target cycle). Also remember that target cycles are
subject to change at any time without notice (either retroactively or on
a go-forward basis).
Top
| Question
Summary
Q.
Are ads purchased for a certain length of time (e.g. 1 year, 1 month),
etc.?
A.
No the "target cycles" are a general guideline. Ads that
appear may appear for 0 days or for much longer than an indicated target
cycle or for any length of time, they may appear on and off (they may
not be continuous), they may appear for multiples of the target cycle,
they may be deleted before the end of the target cycle, etc. Remember
that ad processing fees are not for the time period itself, but for the
processing of the ad request.
Top
| Question
Summary
Q.
Do target cycles apply to all ads?
A.
Target cycles may not apply to all types of ads. For more specific
details, review the information regarding the ad type(s) in question.
Top
| Question
Summary
Q.
Do you notify me regarding the precise dates of my target cycle?
A.
We generally do not notify advertisers regarding the precise dates of
target cycles.
Top
| Question
Summary
Q.
Can I pay in advance for two (or more) target cycles?
A.
Do not submit ad requests for more than one target cycle at a time. If
you do so, we may process, but unschedule your request (therefore you
may pay the processing fee even though your ad does not appear on the
site). At our sole option, and without recourse, we may consent to
extend the target cycle - but you should not count on this.
Top
| Question
Summary
Note: The above is not
comprehensive.
We
make no guarantees regarding any item herein. By using this site you
indicate agreement to all terms. For more terms information, see
"Important Notice" above and click
here.
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of Use |
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