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First, please note that our feedback instructions specifically indicate that you should NOT expect a response and that we regret that we cannot respond personally to feedback. Nevertheless, as a courtesy, we may – but are not required to – sometimes (but NOT always!) respond to certain messages.

Second, we may not see all correspondence [e.g. due to filtering, technical problems, inclusion of attachments (do NOT send attachments or images!), etc.]

Third, we may be unavailable, or we may be backlogged.

Fourth, we may not respond if relevant instructions are not followed, if the matter is time sensitive or something we cannot assist with, if messages are excessive or repetitive, if correspondence is abusive or inappropriate, if the topic is modernist or anti-Catholic, if funds (or other items) are being solicited or offered, or for various other reasons.

Lastly, it sometimes happens that we can't respond because no email address was provided, or our response cannot be delivered because an invalid email address was provided.

When submitting feedback, please be especially careful to follow all instructions and provide a correct email address if you are hoping for a response. But even so, please keep in mind that our feedback instructions do specifically indicate we that cannot respond personally to feedback and that you should NOT expect a response.

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