IMHO, dealing with
problems in the confessional would depend upon the nature of the issue. For
example...
* If there was some physical issue (e.g. not being able to
hear the priest), it may be best to addresses the cause of the problem and work
to find a suitable solution
* If there was some language barrier (e.g. the priest could
not understand your language), you might need to find another priest to hear
your confessions
* If the priest has a poor 'bedside manner' (so to speak),
one might be wise to simply 'suck it up' (or as more appropriately phrased,
'carry one's cross') and focus on the great gift of God's mercy, even if it is
being dispensed by his representative in an unpleasant manner. Should it be
truly intolerable, however, perhaps finding another confessor would resolve the
issue?
* If something inappropriate occurred (I pray not!), the
matter should be taken up with the proper (secular and/or church) authorities,
as the situation warrants
* If the priest refused absolution, try
here [Note: Of course if a penitent honestly feels the priest's refusal
of absolution was truly groundless, he/she might speak with the priest to
clarify the matter. If the situation warrants, the penitent could speak with
another (good/holy) priest, but one should carefully examine one's true motives
for doing so. For example, it would be wrong to try to get a priest to give you
absolution if you weren't truly sorry, or if you weren't prepared to give up the
sin, etc. Rather, doing so would likely add more sin.]
Depending on
the issue, one might see if the problem can be properly resolved somehow with
the confessor. If not, it might be necessary to find another confessor (at the
parish or at another parish), as appropriate.
It might be
wise to first ask yourself honestly if the issue is actually with you, with
Church doctrine, with the environment, or with the priest. If the issue is with
you or your behavior, wouldn't it be up to you to resolve the issue? If the
issue is with actual Church doctrine, isn't this the same as the issue being
with you – and therefore on you to resolve? If the issue is with the environment
(e.g. some physical issue within confessional itself), perhaps this could be
taken up with the parish? Or might another confessional be used? If the issue is
truly with the priest (and not with you or Church doctrine), it may be necessary
to resolve/deal with the issue in some suitable way or find another priest to
hear confessions. Proceed with honesty and a humble heart, and pray for your
confessor. [And of course proceed with any course of action at your own risk,
always using good judgment – and remember that we cannot make any guarantees
whatsoever regarding any item.]
We
understand this situation may be very difficult & we wish you a holy resolution
to the issue.
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